Privacy policy
Last updated: March 30, 2025FOUND FIRST MEDIA
Introduction
FOUND FIRST MEDIA is a creative digital agency based in Norwich, UK. This policy explains clearly how we collect, use, store, and protect your personal data when you browse our website or communicate with us. We are committed to treating your personal details with transparency, care, and strict compliance with UK data protection regulations.
Data we collect and why
We collect information that you knowingly submit, alongside essential technical data automatically logged when accessing our online services:
When you fill out an enquiry form, request a project quote, or subscribe to email updates:
- Full name
- Email address
- Phone number
- Project and business brief details
Collected automatically through standard web hosting infrastructure:
- Browser type and version
- Operating system and device category
- Server request timestamps
- IP address (anonymised server logs)
We use these details solely to reply to client enquiries, prepare web design and marketing proposals, deliver contracted digital projects, and send occasional newsletter bulletins (only if you gave explicit consent to receive them).
Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases to handle your data:
- Consent: Provided when you proactively submit an enquiry form or opt into our newsletter list. You can withdraw this consent at any point.
- Legitimate interest: Conducting business communications, responding to client proposals, providing estimates, and managing our professional contractual obligations.
Data retention
We keep your personal information only for as long as necessary to complete the specific purposes outlined in this notice, or to satisfy legal, tax, or reporting responsibilities. Once data is no longer required for customer service, contractual records, or statutory duty, it is permanently and securely erased from our systems.
Sharing and third parties
We do not sell, rent, or lease your personal information to third parties. Data is shared strictly on a confidential need-to-know basis with:
- Our secure UK/EU web hosting infrastructure provider that powers our servers.
- Our certified forms backend plugin service that handles and processes contact form submissions securely on our behalf.
- Law enforcement or regulatory authorities if legally mandated under court order or applicable legislation.
Your legal rights
Under UK data protection law (UK GDPR), you hold several individual privacy rights regarding your personal records:
Right to access
Request a copy of the personal information we hold about you.
Right to rectification
Ask us to update or correct inaccurate or incomplete details.
Right to erasure
Request the deletion of your personal records where applicable.
Right to restrict processing
Ask us to suspend processing your personal data in certain circumstances.
Right to object
Object to our processing of your personal information for legitimate interests.
Right to data portability
Receive your information in a structured, machine-readable format.
Right to withdraw consent
Revoke consent at any time where processing relies on your prior consent.
To exercise any of these rights, please email us directly at john@foundfirstmedia.com. You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), by visiting ico.org.uk .
We keep technology simple and privacy-first. This website does not deploy invasive tracking tools or behavioral profiling mechanisms.
What technology is used
We use a single browser local storage key named cookie_consent.
Purpose
This entry records whether you clicked accept or decline on our cookie banner, ensuring the notification does not disrupt you on future visits.
Third parties
null. This preference is stored locally within your individual browser. It is never transferred to, accessed by, or processed by any third-party ad networks or data brokers.
Duration
This key persists in your browser storage until you choose to clear your browser cache or reset website storage. It is not an expiring third-party cookie.
Contact our team
If you have any questions about this privacy statement or wish to exercise your legal data rights, please reach out to our privacy contact: